A pre-order is an order (an item(s) of merchandise) before it is available, with the understanding that it will be shipped later. An estimated delivery date is indicated for each pre-ordered item within the product page. Complimentary standard shipping applies to domestic online orders that are $300 or more.
In case the merchandise in pre-order fails in delivery, SylvianHyde.com will promptly inform and refund customers. SylvianHyde.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Sylvian Hyde® that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases, credit cards are debited at the moment the order is placed. When we have shipped your order, we will send you an email with the carrier and tracking details. Follow the link in your email to check the estimated arrival of your order.